Wine Spectator: Customers Sue California Retailer For Failure To Deliver WinesOctober 6, 2015
Premier Cru Wine Merchants, a long-established California retailer, is known for offering fantastic prices on highly-desirable wines. But the firm has also developed a reputation among some collectors for being unacceptably slow in delivering those wines. Now Wine Spectator has learned that two disgruntled customers have filed lawsuits accusing Premier Cru of failing to deliver wines several years after they had been ordered and paid for. In one instance, a plaintiff claims, a bottle of Brunello di Montalcino ordered in 2003 has still not arrived.
The store’s co-proprietor, John Fox, declined to respond to the allegations in the suit, but acknowledged past misunderstandings with customers and said he is working to improve service. Referring to one of the plaintiffs’ complaints, Fox told Wine Spectator, “If he’s amenable to receiving wine and a refund, that’s how we want to settle.” Wine Spectator has the full story.
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